Customer Service
Our philosophy is to provide Customer Service Professionals who answer all inquiries in a timely, accurate, and friendly manner. Clients may call toll-free with questions regarding general interpretation of test results, specimen collection and handling requirements, and specimen transportation issues. If our Client Services Department does not know the answer to your question, they will refer you to the appropriate staff member. Our mission is to develop a professional relationship with our clients to ensure they are satisfied.
Customer Service staff is available to serve you, including:
CollectionsUrine collections are available on our premises or in pre-arranged onsite destinations. Friends Lab will also arrange for out of state collections with our list of referral collection sites. Random Specimen SamplingFriends Lab is equipped to manage your random sampling program regardless of whether you’re a small business or individual needing to institute a drug testing program. Contact one of our representatives for specific details. |
Testing Program AssistanceHaving trouble pulling your employee testing program together or is your treatment program not getting the kinds of testing it needs? Our staff is here to help you develop an affordable and effective drug testing program for whatever fits your needs. We provide Medical Review Officer services to businesses. Three profiles including over twenty common drugs of abuse are available for treatment testing. Friends Lab also works with treatment programs and employers to test those new and ever-changing drugs of abuse. Tell us what you need to screen for and we’ll do our best to provide it at an affordable cost. |
COURT REPRESENTATIONWe stand by all our reporting in legal proceedings. Certified reports and/or expert testimony is available. |
IN-SERVICE PRESENTATIONS & TRAININGWe offer in-serivce training to all our programs. Typically we discuss laboratory testing, drug detection times, methods of testing and collection procedures. Most in-service training is approximately 1 hour, with time allowed for questions. A certificate of training with 1.5 CEUs is presented each attendee. |
To reach out staff, please refer to our current Staff Call List.
Expert Drug Information
Consultation regarding interpreation and utilization of drug test results is readily available from our Toxicologists. They can provide important insight on drug testing issues and address any legal concerns. What substances interfere with certain assays? How does one tell if a specimen has been contaminated? Does a positive result indicate recent abuse or remnants of abuse? Laboratory test results can sometimes be very confusing, especially to the novice. Our staff is experienced in answering these scientific questions. Commonly asked questions are also answered in our Drug Information library online.
